- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Hickory, NCChris and the crew at Richey's Automotive are awesome!! Chris went out of his way to make sure my sons truck was running correctly. It now runs great!! If you need a repair on your vehicle. I highly recommend Richey's Automotive. They will do a great job at a fair price. Thank you Richey's Automotive for a great job!!Travis Greene, 09/01/2020
Chris, Lori, and the gang are great!Savannah Minyard
Excellent and timely service.Judy Evans
Very short wait time. People are always friendly.Patricia Benfield
Always EXCELLENT!!!Mark Williams
Fast efficient service - that I can trust!Wanda Stafford